FAQs

What are the opening times?

9.30am – 5pm Saturday and Sunday.

I've lost my tickets/confirmation email.

To amend your details, resend your confirmation email, download your�tickets or submit a query please sign into the SEE tickets order tracker�here�using�either your reference number, postcode or telephone used when booking.

If you don�t have these details then please use the �Forgotten your details?� option and enter the email address used when booking.

Do you offer carers a free ticket to DogFest?

If you are registered disabled, when purchasing�your ticket, you can select a carer’s ticket�free of charge. You can either pre-book your carer’s ticket by adding it on at the point of booking or�collect�from the Box Office on the day of your visit�(please provide�proof e.g. a photocopy of blue badge, PIP or DLA letter). Disabled Parking is available is for �3.50. There will be an area for disabled parking as close to the entrance to the event site as possible.

Can I swap my tickets for another day?

Yes, if you have tickets for Saturday but can only come on Sunday, you can switch your days and vice versa. Your ticket will be scanned at the door, once scanned, it will no longer be valid for the other day. You can officially switch your tickets by�contacting our ticket providers, however you do not need to do so. Please note, tickets are non-refundable.

Can I buy a child ticket on the day as I forgot to add to my order?

Yes. Please head to the Box Office on the day of your visit to purchase a child ticket. If you child is aged 5 or under, tickets are free but please still add this to your online booking or collect at the Box Office on the day of your visit.

How much is parking?

There is a �7 per vehicle car parking fee. Disabled car parking is �3.50. Please book in advance to avoid delays on the day of your visit.

If you are attending DogFest at Tatton Park, please note you will need to purchase car parking directly from the venue. Click here�for more information and to book your parking at Tatton Park.

Do you have more information for disabled visitors?

DogFest is committed to making everyone�s experience enjoyable. Please do consider that the festival is an outdoor event with grass fields and grounds with gradients/uneven surfaces.�Whilst we have made a great effort to provide facilities to accommodate for this there will inevitably be some areas that are hard to navigate. There will be an area for disabled parking as close to the entrance to the event site as possible. There will be a fee for disabled parking. Please see the parking FAQ for more information. DogFest will also have mobility scooters�to hire on the day.

Can I hire a mobility scooter for the day?

Event Mobility Charitable Trust will be providing electric scooters and manual wheelchairs for the use of disabled, elderly and mobility impaired visitors to the show.

The charity asks for a donation of �30 for the use of an electric mobility scooter and �10 for a manual wheelchair.

To reserve an electric scooter or manual wheelchair please book via the below:

RESERVE FOR BELVOIR CASTLE

RESERVE FOR LOSELEY PARK

RESERVE FOR RAGLEY HALL

RESERVE FOR TATTON PARK

RESERVE FOR ASHTON COURT

RESERVE FOR KNEBWORTH HOUSE

RESERVE FOR HAREWOOD HOUSE

For more information on mobility hire please visit�www.eventmobility.org.uk

Will there be a cash machine at DogFest?

There are no cash machines inside the festival. Most exhibitors will accept card payments, but we strongly recommend also bringing some cash with you on the day.�All paid for activities on the day will accept cash payments only.

Will you have baby changing facilities?

Yes we will have baby changing facilities.

Are there any shaded areas in case of extreme weather?

Yes, there are tented areas for dogs and their owners to rest and take cover in case of extreme hot or wet weather.

Visitors should make extra provisions for any weather eventuality as although we�d love to have sunshine we cannot guarantee this due to the great British weather! DogFest advises bringing provisions from wellies to sun cream, blankets to waterproofs for sun, rain, wind and cold weather.

What animal welfare guidelines do you have in place?

Please consider the temperament of your dog before you decide to attend. The show is very busy with thousands of other dogs and people, and knowing your own dog(s), you should consider if this is an environment which they will enjoy. Please keep your dog(s) on a lead at all times when you are at the show. For our full animal welfare guidelines, click�here.

Can dogs come to DogFest?

YES!�DogFest is a celebration of the unique relationship between owner/s and their dog so we encourage�dogs to come along and have a great day out with their family. Please familiarise yourself with our Animal Welfare Guidelines, and ensure your dog stays on their lead at all times. Please note this is a dog�s day out and cats or other animals are not permitted.

Can I attend DogFest without my dog?

Yes, you can still attend if you are unable to bring your own dog! DogFest is both a fantastic day for dog lovers as well as dogs�and there will be plenty for you to do, including shopping opportunities and�watching amazing displays.

Can I bring something to eat and drink?

Yes, you can bring your own food and drink to DogFest.There will be a fantastic selection of festival food and drink to suit all tastes, including vegetarian and vegan options.

Public Video and Photography

We allow filming at the event but wish to protect the integrity of the event and its exhibitors. You are free to record your own visit for your own personal home use. You will not be able to sell any photos or moving images of the event for commercial or other gain. Please respect the privacy of other attendees who may not want to be filmed. Please do not bring any professional equipment with you and please be aware of health and safety issues.

Visitors may be filmed, recorded or photographed for broadcast, promotion or security purposes during the event.